RETURNS AND REFUNDS POLICY
Moniva Sevilla Return and Refund Policy
At Moniva Sevilla, we strive to offer all our customers excellent service and a pleasant shopping experience. Our return and refund policy has been carefully crafted to ensure maximum satisfaction, under certain conditions. Please read the following guidelines regarding returns and refunds carefully.
100% Money-Back Guarantee on New Products
We offer a full money-back guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.
No Refunds on Sale Items
Items purchased during the sale period are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even in the case of an incorrect size.
Return Costs
Customers are responsible for return shipping costs. Moniva Sevilla does not refund return costs and is not responsible for expenses incurred during the return process. Please consult our general terms and conditions for complete information.
Timeframe to Notify of a Return
Returns must be reported within 30 days of receiving the item. After this period, returns will not be accepted. Please respect this period to be eligible for a return.
Exchanges for Sale Products
Sale items cannot be exchanged, even in the case of an incorrect size. Please ensure you select the correct size before making your purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, according to your preference.
Return Process
To initiate a return, please send an email to monivasevilla@gmail.com. Once the return is approved, you will receive detailed instructions to complete the process.
Obligation to Include a Return Form
Returns without a duly completed return form cannot be processed. Please ensure you include this form with your return to guarantee correct processing of your request.
Conclusion
Moniva Sevilla makes every effort to ensure customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For questions or comments, you can contact our customer service department at monivasevilla@gmail.com.