SHIPPING POLICY

Moniva Sevilla Shipping Policy

Moniva Sevilla strives to offer all its customers a fast and reliable shipping service. This shipping policy outlines delivery times, costs, and procedures to ensure an optimal shopping experience.

Delivery Times

Moniva Sevilla commits to shipping all orders within 24 to 48 hours of purchase confirmation. Once shipped, orders are usually delivered within 5 to 14 business days. Delivery times may vary depending on factors such as:

  • Weather conditions

  • Peak demand periods (such as holidays)

  • Customs procedures (if applicable)

Free Shipping

At Moniva Sevilla, you enjoy free shipping on all orders. Regardless of the order amount or your location, we ensure that you do not have to pay shipping costs. This is part of our commitment to make the shopping experience as simple and attractive as possible.

Shipping

All orders placed with Moniva Sevilla are shipped directly from our supplier. This approach helps us reduce processing times and ensures that you receive your products as quickly as possible. In addition, it allows us to perform strict quality control on every item shipped.

Order Processing

  • Once your order is placed, you will receive a confirmation email with all the details of your purchase.

  • Orders are processed and shipped within 24 to 48 hours.

  • When your order has been shipped, you will receive an email with a tracking number, so you can easily track your package.

Order Tracking

Moniva Sevilla provides tracking information for all orders. The tracking number you receive by email will allow you to follow the progress of your order through the carrier's website. This way, you will know exactly where your package is and when it will be delivered.

Questions and Support

Do you have questions about your order or our shipping policy? Our customer service team is ready to help you. You can contact us through:

Email: monivasevilla@gmail.com

We strive to answer all your questions quickly and professionally.

Limitations and Exceptions

Although we do our best to meet estimated delivery times, delays can occasionally occur due to unforeseen circumstances, such as:

  • Customs processes

  • Adverse weather conditions

  • Force majeure situations

Moniva Sevilla is not responsible for such delays, but appreciates your understanding and patience in these cases.

Our products are delivered under the condition of Delivered Duty Unpaid (DDU) / Delivered At Place (DAP).

This means that orders are shipped directly from countries outside the European Union to the consumer, and that the consumer legally acts as the importer of the products.

Import VAT, customs duties, and any clearance or handling fees are not included in the purchase price and may be collected by the carrier from the consumer upon delivery.

By placing an order, the consumer accepts this delivery method and the associated responsibilities.

Conclusion

Moniva Sevilla is committed to offering an exceptional online shopping experience, which includes fast and reliable delivery. By following our shipping policy, we ensure that every customer receives their products as quickly as possible. For questions or additional information, you can always contact us at monivasevilla@gmail.com.